FAQ

Frequently Asked Questions

Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (where available).

Q: Is my payment information secure?
A: Yes, we use secure payment processing to protect your information.

Shipping & Delivery

Q: How long does shipping take?
A: Standard delivery typically takes 3-7 business days depending on your location within Pakistan.

Q: Do you offer free shipping?
A: We may offer free shipping on orders above a certain amount. Check our current promotions for details.

Q: Can I track my order?
A: Yes, you'll receive a tracking number via email once your order ships.

Returns & Exchanges

Q: What is your return policy?
A: Items can be returned within 7 days of delivery if they're unused and in original condition. Please see our Refund & Exchange Policy for full details.

Q: How do I exchange an item?
A: Contact our customer service team with your order number and the item you'd like to exchange.

Products

Q: What materials are your hijabs made from?
A: We offer hijabs in various premium fabrics including chiffon, cotton, jersey, and silk. Material details are listed on each product page.

Q: How do I care for my hijab?
A: Care instructions vary by fabric. Generally, we recommend gentle hand washing or machine washing on delicate cycle.